I am reaching out to see whether you might be interested in an Escalation Manager opportunity.
I have included a brief job description below. Let me know if you are interested and we can speak about this opportunity further. If you are not interested, it would still be great to hear from you to get an update on what you are working on at the moment.
Lastly, if you know anyone in your network who might be interested in this opportunity, please feel free to pass on my details.
Look forward to hearing from you and have a great day!
Interesting. Perhaps not.
Firstly, I have never heard of this person or been in touch with the organization she works for before.
Secondly, I did call her back, as per the normal manners should anyone call you, even a head hunter, recruiter or your favorite job description for this role.
She referenced my resume being in their "data base" from quite a while ago [how she came to reach out to me].
Thirdly, I wonder: "isn't there was a rule that was going to be enforced that does not allow employment agencies to approach people unsolicited, without your permission. Especially by email?"
Well, the main point of sharing this is because the company she was calling on behalf of is an employer. It may indicate that the sender had not reviewed who the letter was being sent to, never mind reviewed my resume?
If I were the client engaging this organization, they may wonder how they research the candidates they may put forward. [In my case, not an option].
She was kind enough to forward the job description, which is really a nice touch.
On behalf of our client, actively seeking an Escalation Manager who will perform incident management duties on high-severity troubles for our client's partners as well as end customer sales fulfillment escalations.
Escalation Manager Job Details
Assess, monitor and escalate resolution activities
Communicate status and impact on issues/escalations
Assess and prioritize issues and the inherent risks
Coordinate resolution activities as required
Ensure implementation or restoral of service operation or resolution of issue as quickly as possible with minimal disruptions to our customers
Develop and maintain meaningful records
Maintain and enhance the NGM issues and risks management system
Communicate incident status and progress in a timely manner to all concerned parties
Assist in the relationship management between resolving groups, service management and the customer key contacts
Ensure the best resource utilization in supporting the business and the customer
Become a Subject Matter Expert (SME) for E2E Service Assurance and/or Fulfillment process
Work collaboratively with others across the organization and build strong inter/intra departmental relationships
Provide coaching back to team members across the organization to drive accountability and learning
Be a process champion consistently looking for better solutions
Make recommendations to enhance or simply process, and metrics to monitor process performance.
Own and revise as needed our commercial and residential RACI charts
Facilitate meetings with a cross section of internal stakeholders
Escalation Manager Mandatory Skills
Experience with Salesforce, Domo, Jira
Knowledge of Wireless and Wireline products and services
Solid problem solving skills with the ability to think creatively
Excellent customer service in fast-paced, high stress environment
Strong sense of ownership (customer-focus)
Facilitate meetings with a cross section of industry players
Jeannette is a familiar social media personality as @optioneerJM - she blogs and writes as she learns and shares what she learns. She lives in Calgary, Alberta CANADA and is an unofficial ambassador for the city she loves.
Kissy Face by Stephanie Keir Tumblr / Instagram / DeviantArt
Great Question! [answer from QUORA ] To be fair and to put things into perspective, you have to ask first: what would you want to get out of social media?
If you say YES to wanting to keep in touch with my friends online.
Check out what is buzzing around the world: art ~ politics ~ violence ~ gossip ~ things ~ technology ~ innovation ~ hollywood scandal [aka Weinstein horry show].
Continue a conversation around a specific topic or event aligned by a hashtag for ease of use [ i.e. in Twitter, you are automatically popped into the feed of that hashtag ]
Kill boredom: surf through viral videos to watch, new music to hear or interesting blogs with emerging writers.
Where just about any conversation is captured somewhere that allows you to join the discussion, lend some knowledge, bend an ear or provide advice.
Think of today’s traditional media: newspaper, magazines, television or radio and blend them all together, broadcast simultaneously, and you are in control of what you are watching without all the commercials or advertisements.
You are interested in other cultures, other people, other issues, other places.
You can view beautiful places on earth captured visually by the gifted eyes through photography, art, videography 24 x 7 x 365 days a year.
There is a mosh pit of people all speaking, yelling, crying, joking, sniffling, spooking, scaring, inspiring, motivating, blaming, claiming fame at the exact same time.
You like a challenge. Where else can you test your theories, sneak insights and learn things across the universe, to seeing NASA’s photos of earth at its most blessed times and horrific [hurricanes].
You may not be alone, or even a loner, or even feeling lonely. Who cares either way? You can make new virtual friends exponentially times infinite divided by the time you realistically have to spend nurturing new acquaintances on to friendships.
In some instances, you could want a life chronologically captured: posts from memorable events she wanted to share, like new jobs, new beau, new baby, or simply new hairdo!! The Millennial generation need not have the worry their parents and grandparents had over keeping photo albums updated and all photos filed, chronologically and cross-referenced to person or event (i.e. tag) accessible in seconds, not hours.
If you are trying to sell something then you have the big YES! Keep in mind, if you are applying for a job or looking for a new one, you will need to be connected online if you want to appear as though leaping into the way of doing things digitally rather than dragging and clinging to paper with ink lovingly gripping tradition and determined never to let go.
My son showing me something from his mobile device.
GREAT question: Why do some “social media influencers” resort to shady practices (i.e. buy followers/likes/comments) instead of growing genuine engagement?
Let me answer both questions — hopefully, you will consider them adequate.
First and foremost, the same principles apply when you network using social networking.
Some earn the right to be referenced as an influencer because they fly in the same speed and altitude as many, perhaps spending more time cultivating their connections from a blip on the screen to an everlasting true connection (direct interaction between two members on the same platform is commonly deemed “influencers”.
Thirdly, those third party algorithm experts are tracking a combination of a potpourri of attributes, to rise up above the crowd and establish her or his self as a topic expert.
Usually, there are tools developed that provide that information about their social media users or engagers. These people use the substantiation of the 3rd parties to pull out the person of having an online “expertise”.
The aforementioned circulate around the name, engage with those with similar interests, by introduction to others who have taken the time to build their skill set in such a way they can provide some knowledge and circulate around many options.
Twitter and Klout show remarkable transparency that allow questions to be answered like:
what is the chance someone becomes familiar with a champion of a topic or share content consistently on a particular topic that interests others? As you increase posting while others click your posts - leave to go read it, sometimes leading a comment on the linked page that has become a weighty topic; Like how Tump and his communications team run it similiar to business as usual, while he, himself, very specifically isolates a situation and then Tweets on what is wrong, with others usually, his tweets are expressive on his reponses to a headline or communicate his opinion.
there is only you. you have a pseudonym name that you piggy pack of with your real name, linked to a specific hashtag that seems to go along with the message in 140 characters or less.
The trend to follow or “like one can change abruptly, usually by a jump in audience numbers. am effective consistency in message, which it be a political standpoint, a philosophical perspective. The spike in followers can come right after.
Some truly are gurus on the path or journey they are, passionate about, or welfare or concern that they take personal interest in: i.e. anti-bullying right across the board to local important happenings
Others can be deemed Brand Ambassador. That is a lot greater attempt at being sincere and communicating or expressing their voice, maybe accompanied by a cool article they sourced (reference to the source is standard best practice.
Online reputation management can be a larger scope by a big major entity that reigns over a specific space: i.e. comedy, art, photography, updates, tribe-filled groups who are supporting that person, brand or identity.
What you click any where, any time, the likelihood being you are seeking justification on your stand on a topic, express yourself creatively that places you steadily in a certain lane (i.e.education may be the topic classification while the material you post may be dedicated to making education an important topic that others may want to speak to (or Tweet or Facebook post or Pinterest board.
Kinship. Some groups of individuals are formed that focus on a specific topic, discussed accordingly by following and using the appropriate #Hashtag that it relates to. Lots of “How to’s” and information abounds while remaining consistent under the umbrella of opinion.
Slowly, steady, consistent content is THE BEST way to hail a tribe and start being considered an authority on certain topics. Simply buying followers is not doing anyone any good. You are far better off growing your following steadily and measured, tracked, shown, information or data starts to produce numbers that satisfy the anointment of being considered an expert.
I use a couple of tools, like KRED and KLOUT, that evens the playing field across the board while it emphasizing the topic or communication stream that is easily identified by your profile, your posts and your actions.
For authenticity and credibility, one cannot merely have a blanket statement on their profile that they cannot substantiate. Others participate in online #chats in Twitter that show the hashtag title and falls under “MOMENTS” on Twitter if it explodes with activity, clicks, brand new posts, using brand new features (i.e. GIFs instead of an image) to beat the same drum over and over again.
In summary, there is definitely fun to be had, discussions to become consumed with, information that is identified.
The best guideline: be as honest as safety allows by what you post online. Stay away from controversial topics, unless you get charged up to have a healthy debate on something you feel passionate about.
Finally, as you circulate and engage directly with followers, you discover what information folks gravitate towards hearing from you about. A reward for your diligence leaves you with a road map on what areas appeal to you, varied and situational reactions.
The easiest part is uncovering lots of tools, opinions, quotes, recommendations that you particularly show an interest in.
All this information is available at your fingertips. All the social media sites and business networking sites can help you with fact checking (avoid misleading or untrue interpretations), researching and becoming invested in reading those numbers that will tell you a story::… expunge information for you to tap into and help guide you or lead the way to an area or topic that people react favorably to.
Avoid experts. They say that are an expert at something. You just now need to become more familiar with those third party algorithm genius who prove the beacon to shine on you to be enlightened from. An expert, in my opinion, is when you have steadily grown your reputation and consistently circulate around specific topics or with those who appear to be knowledgeable about it.
I really don't read or perceive that there has been declared the official winner of the race for CLOUD computing: one of three things that the technical sector has decided is the cool things we need: IofT: Internet of things or intelligence of things? The best way I would be able to explain to a non-layperson what this acronym means is that you can control things designed to have enhanced technical capabilities. I would use General Motors as a prime example. In my view, opinion and limited observation. I don't have to work there, all I have to do is pick up on the consistency of being on message flowing neighborly along that appeals to the largest percentage of people. Again, I've never worked for GM or read any prospectus or proposal on how they were going to prove that they were savable after a big government bail out. I saw it before, just as a user of products, a major accounts rep, a vendor and a buyer perspective: Xerox. Anne Mulcahey (need to check spelling) put some building blocks in place on how they were going to rebuild a once great company from the basement of the downward steps to rock bottom to recovery and rethinking innovation and deciding to self-consciously or corporate self-examination: what would they be known for? So a lot of these almost washed up companies are having an injection of innovation or continued creation of a historical identity. Most would say that Xerox discovered xerography and became this really big company, until it delved out significant intelligence to Apple and Adobe. Well yes, that is correct. My guess would be how Xerox, through stringent quality control, strove to replace dust pollutant of toner dust, toxic for our water systems and ecosystems. They made new toner that was sustainable, really smartly reusing natural resources that does not upset the universe's eco-structure from emitting toxins. Safe to say, Xerox is a prime example of something highly identifiable can decoy from staying static and holding true to being innovative. The best companies in the world, in my opinion are not bricks and motor, factory, industry, on the "try" at the end - see that? Or maybe I'm psychic and see the pattern emerging. How? From watching the numbers. Looking for patterns. That information is out there and it is free. When it goes to the cloud, someone is going to make heaps of money storing their customer's information.
AI: Artificial intelligence. I guess somewhere, somehow, someone decided that it was hip or cool to include "intelligence" to create an acronym that rings with distinction, like a battle cry to the trod on economic forces blow over. Robots have been around for decades. I haven't fact check, however, I'm going to say they started surfacing when more and more companies starting realizing, by looking at numbers with a strong focus on profit, they had to try to get rid of people, which is the highest expense .... yet few would survive without its people. Has anyone written about a theme of companies who become so bloated with their own ego and self-importance, that complacency would never reside. Quickly replaced with value, rate of return, key performance indicators.
Disruption. Is when someone comes up with an idea that totally transforms the way we do or think of things. Think of the smart phone as a disruption to mobility telecommunications. Taking something that we use every single day, is as familiar to us as our television or automobile: the telephone. As it evolved from a communications device into a hand held computer that uses wireless or the internet in order to transmit.
A telegram is something we consider as old, war era communications of great importance has now been developed into something immediate. Every day is special because we can communicate with others, convey our thoughts or feelings by the click of fingers or twiddle of thumbs. What else is out there that hasn't been thought up yet or uncovered a need for? The first things to look at are those every day indispensable items we use and then make them better, causing a ripple effect that requires traditional means to update their technology or capabilities or they will be stuck in the mud at the side of the super highway of happening things.